Frequently Asked Questions
- 1. How can I become a wholesale customer?
Click on ‘Register' on the top right corner of website, fill in your details and click 'Submit'. If your application has been successful you will be emailed a password which will enable you to log in.
- 2. Are the crystals that I order the same as the crystals in the photos?
We will send crystals, as close as possible to the photos on the website, each crystal is unique and it is almost certain that the crystal in the photo has already been sold, in which case you will receive an equally beautiful crystal. Some of the larger crystals are sold individually in which case you will receive the crystals that are in the photos.
- 3. How long before my order is sent?
We endeavour to dispatch all orders within 2 regular business days, not including public holidays or scheduled closures over holiday periods from Shellharbour NSW.
- 4. How do I pay for my order?
We accept payment by Visa & Mastercard online through our Commonwealth Bank secured payment system or over the phone, also by direct deposit. Payment needs to be made before your order is sent.
- 5. Can I visit the warehouse?
Yes, we welcome trade visitors, please call 02 4297 4975 to make an appointment.
- 6. Can I click and collect?
Yes, our warehouse is in Shellharbour NSW. During checkout you can select 'Pickup from HWH’ as the Shipping Service. This will provide you with a FREE Click & Collect service. We will send a notification once your order is ready for collection, and you can pickup your order during normal business hours. When you come to collect your order, please have your order number ready.
- 7. What are your opening hours?
We are open Monday to Friday 8:30am – 3:00pm. Weekends are open by appointment. Call us during the week to reserve your spot. We are closed public holidays, and 2 weeks over Christmas and New Year Holidays.
- 8. How do I see the prices?
Once logged in you will be able to view the wholesale prices, quantities available, sizes and pieces per item, of all the crystals. Prices listed are wholesale and do not include GST.
- 9. How do I place an order?
Once you have products in your shopping cart click the 'checkout' button in the top right on the website and make payment using your credit card or click on 'Direct Deposit' to make payment through internet banking.
- 10. How accurate is the content on the website?
We update the details on the website daily to ensure all content is accurate. All items on the website are available and in stock.
- 11. Can I order and who is allowed to order from HWH Crystals?
We are a wholesale company and only sell to other businesses. If you have a business then you qualify to purchase crystals from HWH Crystals.